Last updated: September 2026
At BrassNoor, every piece is prepared with care and attention to detail. Because many of our lighting pieces are handmade and made to order, production and delivery times may vary depending on the design, customization, quantity, and destination.
This Shipping & Delivery Policy explains how we prepare, ship, and deliver BrassNoor orders.
1. Where We Ship
BrassNoor ships internationally to many destinations around the world.
Shipping availability may depend on the destination, product type, package size, carrier availability, and applicable import regulations.
If shipping is not available to your destination, please contact us before placing your order.
2. Order Processing & Production
Many BrassNoor pieces are handmade or made to order.
Before your order is shipped, the piece may need to go through several stages, including:
- Material preparation;
- Cutting and shaping;
- Hand piercing or engraving;
- Assembly;
- Finishing and polishing;
- Quality inspection;
- Protective packaging.
The estimated production time is indicated on the relevant product page or communicated to you before or after ordering.
Production times are estimates and may vary depending on the complexity of the piece, customization, quantity ordered, and workshop workload.
For custom, wholesale, hospitality, or large orders, BrassNoor will provide an estimated production schedule separately.
3. Estimated Delivery Time
Delivery time consists of:
Production time + shipping transit time + possible customs processing.
Shipping transit times are estimates and are not guaranteed unless a specific guaranteed service has been expressly agreed.
Actual delivery times may vary depending on the destination country and shipping carrier.
Customs clearance can also add additional time that is outside BrassNoor’s control.
4. Shipping Carriers
Depending on the destination and order, BrassNoor may use different shipping services or carriers.
These may include postal services, express courier companies, or specialized international shipping providers.
The carrier selected may depend on:
- Destination;
- Package dimensions and weight;
- Product type;
- Shipping service selected;
- Availability;
- Customs requirements;
- Shipping cost.
The shipping carrier may change without prior notice when necessary to ensure the order can be shipped safely and efficiently.
5. Shipping Confirmation & Tracking
Once your order has been dispatched, we may provide tracking information when tracking is available for the selected shipping service.
Customers should monitor the tracking information and remain available to receive the shipment.
Tracking information may take some time to become active after the package has been handed to the carrier.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
This may include:
- Full name;
- Street address;
- Apartment, villa, or unit number;
- City;
- Postal code;
- Country;
- Valid telephone number where required.
BrassNoor is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been dispatched, changing the delivery address may not be possible.
7. Telephone Number
Some international carriers require a valid telephone number to complete delivery or customs procedures.
Customers should provide a reachable telephone number when requested.
Failure to provide a valid telephone number may cause delays, failed delivery attempts, or additional carrier procedures.
8. Customs, Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, clearance fees, or other charges imposed by the destination country.
Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
Customs rules vary from country to country.
BrassNoor does not control:
- Customs authorities;
- Import regulations;
- Tax rates;
- Customs clearance procedures;
- Customs processing times.
Customers are responsible for understanding the import requirements applicable to their country before placing an international order.
9. Customs Delays
A shipment may be held by customs for inspection, documentation, payment of duties or taxes, or other regulatory procedures.
Such delays are outside BrassNoor’s control.
If customs authorities contact you for additional information or payment, you are responsible for responding to them promptly.
BrassNoor will provide reasonable assistance with available shipment information where possible.
10. Failed Delivery or Unclaimed Packages
If a package cannot be delivered because the customer:
- Provides an incorrect address;
- Refuses the package;
- Does not respond to the carrier;
- Fails to pay required customs duties or taxes;
- Does not collect the package;
- Is unavailable after repeated delivery attempts;
the shipment may be returned to BrassNoor or otherwise handled according to the carrier’s procedures.
Additional shipping, return, customs, storage, or handling costs may apply.
Where a package is returned to BrassNoor, we will contact the customer to discuss the available options.
11. Shipping Damage
Our lighting pieces are carefully packaged to protect them during international transportation.
If your package arrives visibly damaged, please photograph the package before opening it whenever possible.
If the product itself is damaged, please contact BrassNoor promptly and provide:
- Your order number;
- Photographs of the outside of the package;
- Photographs of the shipping label;
- Photographs of the internal packaging;
- Clear photographs of the damaged product;
- A short description of the damage.
This information may be required to investigate the issue with the shipping carrier.
12. Lost or Delayed Shipments
If tracking information indicates that a shipment is delayed, BrassNoor may assist in contacting the shipping carrier or reviewing the shipment status.
Shipping delays may occur because of:
- Customs;
- Weather;
- Transportation disruptions;
- Carrier operational issues;
- Holidays;
- Strikes;
- Incorrect address information;
- Security inspections;
- Other circumstances outside BrassNoor’s reasonable control.
A delay does not automatically mean that a shipment is lost.
If a shipment is officially confirmed as lost by the carrier, BrassNoor will work with the customer to determine the appropriate resolution in accordance with the applicable order and carrier conditions.
13. Remote or Difficult-to-Reach Locations
Additional delivery charges or special arrangements may apply to remote areas, islands, military addresses, territories, or locations where standard courier delivery is unavailable.
If additional shipping costs are required, BrassNoor may contact the customer before dispatch.
14. Large, Multiple or Wholesale Orders
For large residential projects, hotels, restaurants, interior design projects, wholesale orders, or multiple-piece orders, shipping arrangements may differ from standard individual orders.
BrassNoor may provide a separate shipping quotation based on:
- Total quantity;
- Package dimensions;
- Total weight;
- Destination;
- Insurance requirements;
- Preferred carrier;
- Delivery requirements.
The agreed shipping arrangements will be confirmed with the customer before dispatch.
15. Shipping Insurance
Where available and appropriate, BrassNoor may use shipping services that include shipment protection or insurance.
The conditions, exclusions, and limits of any carrier insurance are determined by the shipping provider.
Customers may be required to provide photographs, documents, or other information necessary to process a carrier claim.
16. Delivery Times Are Estimates
Any delivery date or transit time displayed on our website or communicated by BrassNoor is an estimate unless expressly stated otherwise.
We cannot guarantee delivery on a specific date where the delivery depends on a third-party carrier or customs authority.
Customers should consider possible customs and carrier delays when ordering for a specific event, renovation, opening, celebration, or project deadline.
For time-sensitive projects, please contact BrassNoor before ordering so we can discuss available shipping options.
17. Split Shipments
Where an order contains multiple products, BrassNoor may, when necessary, ship items separately.
This may occur because of:
- Different production completion dates;
- Package size or weight;
- Carrier requirements;
- Product availability;
- Customs or logistical considerations.
If an order is shipped in multiple packages, the customer may receive separate tracking information.
18. Packaging
BrassNoor takes particular care when preparing lighting products for international transportation.
Depending on the product, packaging may include protective wrapping, foam, reinforced materials, and/or protective wooden packaging.
The packaging method may vary according to the size, shape, material, and fragility of the product.
19. Installation After Delivery
Customers should inspect the product before installation.
Do not install a product that appears damaged or incomplete.
If you notice an issue, contact BrassNoor before installation and provide photographs and details of the problem.
Installation should be carried out by a qualified electrician or appropriately qualified professional.
20. Contact Us About Shipping
If you have questions about shipping, delivery times, customs, or a specific destination, please contact BrassNoor before placing your order.
BrassNoor
Moroccan Brass Lighting & Artisanal Design
Website: BrassNoor.com
We are happy to help you understand the expected production and shipping process for your piece.
Important
By placing an order with BrassNoor, you acknowledge that international delivery may involve production time, carrier transit time, and customs processing, and that customs duties, import taxes, and other destination-country charges may apply unless expressly stated otherwise.