Last updated: September 2026
At BrassNoor, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, or purchase our products.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you may have regarding your personal information.
By using the BrassNoor website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
This Privacy Policy applies to the BrassNoor website and services.
BrassNoor
Moroccan Brass Lighting & Artisanal Design
Website: BrassNoor.com
BrassNoor is dedicated to handmade Moroccan brass lighting and artisanal design.
2. Information We Collect
Depending on how you interact with our website, we may collect different types of information.
Information you provide directly
You may provide information when you:
- Place an order;
- Contact us;
- Submit a contact form;
- Request information about a product;
- Request a custom design;
- Subscribe to communications;
- Create an account, where available;
- Communicate with us regarding an existing order.
This information may include:
- Full name;
- Email address;
- Telephone number;
- Billing address;
- Shipping address;
- Country;
- Order information;
- Product preferences;
- Customization specifications;
- Messages or other information you choose to provide.
3. Payment Information
When you make a purchase, payment information may be processed by our payment service provider.
BrassNoor does not generally need to store your complete payment card number.
Depending on the payment method used, the payment provider may collect and process information such as:
- Card details;
- Payment account information;
- Billing information;
- Transaction information;
- Fraud-prevention information.
Payment providers process information according to their own privacy policies and terms.
4. Shipping Information
To deliver your order, we may need to provide relevant information to shipping and delivery providers.
This may include:
- Recipient name;
- Delivery address;
- Telephone number;
- Email address;
- Order details;
- Shipment information.
This information is used to prepare, dispatch, track, and deliver your order and to address shipping or customs issues where necessary.
5. How We Use Your Information
We may use personal information to:
- Process and fulfill orders;
- Process payments;
- Arrange shipping and delivery;
- Communicate with you about your order;
- Respond to questions and requests;
- Provide customer support;
- Process returns and refunds;
- Handle custom-order requests;
- Improve our products and services;
- Maintain website security;
- Prevent fraud or unauthorized transactions;
- Comply with legal and regulatory obligations;
- Maintain business records;
- Improve the functionality and performance of our website;
- Send marketing communications where you have provided the appropriate consent or where otherwise permitted by applicable law.
6. Customer Communications
If you contact BrassNoor, we may retain the communication and relevant contact information in order to respond to your request and maintain appropriate customer-service records.
We may communicate with you by email, telephone, messaging services, or other communication methods that you provide or use to contact us.
7. Marketing Communications
If BrassNoor offers newsletters, promotional emails, product announcements, or other marketing communications, we will process your information in accordance with applicable law.
Where consent is required, you will be asked to provide consent before receiving marketing communications.
You may unsubscribe from marketing emails by using the unsubscribe option included in the relevant communication or by contacting us.
Unsubscribing from marketing communications does not necessarily stop essential service communications, such as order confirmations, shipping updates, payment information, or customer-service messages.
8. Cookies and Similar Technologies
The BrassNoor website may use cookies and similar technologies.
Cookies are small files or technologies that may be stored on your device when you visit a website.
They may be used to:
- Keep the website functioning;
- Remember preferences;
- Understand how visitors use the website;
- Improve website performance;
- Provide security;
- Measure website traffic;
- Support marketing or advertising functions where applicable.
The types of cookies used may depend on the services and technologies installed on the website.
More information is provided in our Cookie Policy.
9. Website Analytics
BrassNoor may use analytics services to understand how visitors interact with our website.
Analytics information may include:
- Pages visited;
- Approximate geographic information;
- Device type;
- Browser type;
- Referral source;
- Time spent on pages;
- General website interaction information.
Analytics information is used to understand website performance and improve the customer experience.
Where applicable, analytics providers may process information according to their own privacy policies.
10. Information We Share
BrassNoor does not sell your personal information as a product.
We may share relevant information with trusted third parties when necessary to operate our business and provide services to you.
These may include:
- Payment processors;
- Shipping and courier companies;
- Website hosting providers;
- Website and technology providers;
- Analytics providers;
- Email or communication service providers;
- Fraud-prevention providers;
- Professional advisers;
- Government authorities or regulators where legally required.
We aim to share only the information reasonably necessary for the relevant purpose.
11. International Data Transfers
Because BrassNoor serves customers internationally, your personal information may be processed or transferred to service providers located in countries other than your country of residence.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
12. Data Security
BrassNoor takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect their own devices, accounts, passwords, and communications.
13. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and fulfilling orders;
- Providing customer support;
- Handling returns and refunds;
- Maintaining business and transaction records;
- Resolving disputes;
- Preventing fraud;
- Complying with legal, accounting, tax, and regulatory obligations.
The exact retention period may vary depending on the type of information and the reason it was collected.
14. Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of information in certain circumstances;
- Request restriction of certain processing;
- Object to certain uses of your information;
- Withdraw consent where processing is based on consent;
- Request a copy of certain information in a portable format;
- Lodge a complaint with the relevant data-protection authority.
These rights may be subject to legal limitations and exceptions.
15. How to Make a Privacy Request
If you would like to exercise a privacy right or ask a question about your personal information, please contact BrassNoor through the contact information provided on our website.
We may need to verify your identity before completing certain requests in order to protect your information from unauthorized access.
We will respond to valid requests within the period required by applicable law.
16. Children’s Privacy
Our website is not intended to knowingly collect personal information from children who are below the minimum age required under applicable law.
If you believe that a child has provided personal information to BrassNoor without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
17. Third-Party Websites
The BrassNoor website may contain links to third-party websites, including payment services, social media platforms, shipping services, or other external websites.
Once you leave the BrassNoor website, the privacy practices of the third-party website apply.
BrassNoor is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
18. Social Media
BrassNoor may maintain profiles or provide links to social media platforms.
Interactions with social media platforms may be subject to the privacy policies and terms of those platforms.
If you choose to interact with BrassNoor through social media, the information you make available may be visible to others depending on the platform’s settings and functionality.
19. Customer Reviews and User Content
If BrassNoor allows customers to submit reviews, photographs, comments, or other content, we may process the information associated with that submission.
Before publishing customer content containing identifiable personal information, BrassNoor will handle it according to the applicable consent and legal requirements.
Customers should avoid submitting sensitive personal information in public reviews or comments.
20. Custom Orders
When you request a customized BrassNoor product, we may collect information necessary to create and fulfill the requested design.
This may include:
- Dimensions;
- Design requirements;
- Installation requirements;
- Finish preferences;
- Reference images;
- Drawings;
- Project information.
Customers should not provide unnecessary sensitive personal information when submitting custom-order specifications.
21. Changes to This Privacy Policy
BrassNoor may update this Privacy Policy from time to time.
When changes are made, the updated version will be published on this page together with the new “Last updated” date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
22. Contact Us
If you have questions about this Privacy Policy or how BrassNoor handles personal information, please contact us through the contact information available on our website.
BrassNoor
Moroccan Brass Lighting & Artisanal Design
Website: BrassNoor.com
Your Privacy Matters
BrassNoor is built around craftsmanship, heritage, and a direct relationship with people who appreciate Moroccan artisanal work.
We aim to treat the information you share with us with the same care and respect that we give to the products we create.